Voice agents
An agent picks up an inbound call, or places an outbound one, and holds a real conversation rather than reading a menu. It asks what it needs to ask, answers what it can and hands over when it should.
livixa.ai · AI voice and chat agents
An employee who answers every call, at any hour.
AI agents that answer calls, reply on chat and WhatsApp, qualify leads and book appointments around the clock, in Arabic and English.
- Category
- AI agents for voice, chat and WhatsApp
- Built for
- Sales, service and operations teams handling call volume
- Pairs with IoT Cube for
- Calls triggered by a device or business event, such as a missed delivery
AI voice and chat agents/ The problem /
Why livixa.ai exists.
Calls come in after hours, during prayer, on a Friday and while the team is already on another line. The ones that go unanswered are not logged anywhere, so the cost of missing them never appears in a report.
AI agents that answer calls, reply on chat and WhatsApp, qualify leads and book appointments, in Arabic and English.
/ What it does /
Inside livixa.ai.
Chat and WhatsApp
The same agent works on web chat and WhatsApp, so a customer who starts a conversation on the phone and finishes it in a message is still the same person with the same history.
Arabic and English, mid sentence
Language is detected rather than selected, and the agent switches within a conversation when the caller does. The Arabic is built in, not a translation layer bolted on afterwards.
Outbound campaigns
Run calling at scale for renewals, payment reminders, reactivation or surveys. The list goes in, the outcomes come back on each contact record rather than in a spreadsheet nobody reconciles.
One inbox and contact record
Calls, chats and WhatsApp threads land in a single inbox with the contact, the history and the outcome attached, so a human picking up a conversation already knows what happened in it.
Automation on the outcome
What the agent learns becomes an action: book the appointment, create the deal, update the CRM, raise the ticket or send the follow up. The conversation does not stop at a transcript.
/ How it works /
From first login to everyday habit.
- 1
Describe the job
Say what the agent handles, what it must never do and when it hands over to a person. Its knowledge comes from your own material rather than a generic script.
- 2
Connect the channels
Point a phone number, a web chat widget and a WhatsApp Business number at the agent, and connect the CRM and calendar it needs to act on.
- 3
Go live on a slice
Start with out of hours, or one campaign, or overflow when the team is busy, and listen to the recordings before widening it.
- 4
Tune and widen
Outcomes, transcripts and escalations show where the agent is weak. Fix those, then hand it more of the volume.
/ Who uses it /
Built around the people who carry the load.
Sales lead
“How many enquiries never got a call back?”
- Every inbound call answered, including after hours.
- Leads qualified and written to the CRM automatically.
- Outbound follow up that happens on the day it was due.
Service manager
“Can we cover the phones without hiring?”
- Overflow and out of hours handled by the agent.
- Routine questions answered, exceptions escalated to a person.
- The whole conversation history handed over on escalation.
Operations director
“What actually happened on those calls?”
- Transcripts and outcomes on every conversation.
- Reasons for escalation grouped rather than anecdotal.
- Appointments and deals traced back to the call that made them.
/ Integrations /
Connects to what you already run.
CRM and business
- HubSpot
- Salesforce
- Zoho CRM
- Odoo
- Zaps
- Zapier
Scheduling and commerce
- Google Calendar
- Calendly
- Shopify
- Salla
- Stripe
Channels
- Inbound and outbound phone
- WhatsApp Business
- Web chat
- Meta Conversions API
- SMS follow up
/ What it inherits /
What livixa.ai gets from the platform.
livixa.ai is a product with its own customers. Underneath, it stands on the same foundation as every other product in the family.
01
livixa.ai
AI voice and chat agents
- Voice agents
- Chat and WhatsApp
- Arabic and English, mid sentence
- Outbound campaigns
02
Sovereign hosting
Data resident in the Kingdom
- In-Kingdom data residency
- Private cloud or on-site option
- Encrypted in transit and at rest
03
Neutral by design
No lock-in underneath
- Any device brand
- Any Saudi carrier
- Any approved AI model
04
IoT Cube foundation
Solved once, shared by every product
- Asset & identity record
- Multi-tenancy
- Rules & alerting engine
- Role-based access & audit
- Open APIs & webhooks
/ Security & sovereignty /
Where your data lives, and who can reach it.
- In-Kingdom residency
- Built to national controls
- Isolated by tenant
- Your cloud or site
/ Better together /
Pairs with.
Products that share the same record, so connecting them is a setting, not a project.
Zaps
AI sales command centre for KSA and GCC: CRM, pipelines, leads, meetings, field activity, invoicing.
Humify
AI assisted HR for the GCC: attendance, payroll, leave, requests, recruitment and the whole employee lifecycle.
Gorex
On-demand car care and vehicle maintenance, booked in a few taps at a chosen time and place.
/ Questions /
Frequently asked.
Yes, and it detects which language the caller is using rather than asking them to choose. It will switch part way through a conversation if the caller does.
/ The family /
More products on the same foundation.
tracking.me
AI and IoT fleet management for Saudi Arabia: routing, driver safety, predictive maintenance, RFID and tyre management.
Tagon
Saudi built asset tracking tags for vehicles, containers, equipment and cargo, with no SIM card and battery life measured in years.
Shipr
Transport management for Saudi road freight: dispatch, driver evidence, delay attribution and bilingual ZATCA invoicing.
/ The product itself /
livixa.ai has its own site.
Product detail, screens and sign up live over at livixa.ai. This page covers what it inherits from the platform underneath.
See livixa.ai with your own data.
A working session with the livixa.ai team, using a sample of your operation rather than a scripted demo.